Privacy Policy

Last updated: 30 June 2025

This Privacy Policy describes how Claudelyons.com (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or interact with our website www.claudelyons.com or otherwise communicate with us (collectively, the “Services”). This policy applies whether you are a visitor, customer, or otherwise engaging with the Site.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or for legal and regulatory reasons. We will post the updated version on the Site with a revised “Last updated” date. Where required by law, we will notify you of material changes.

How We Collect and Use Your Personal Information

We collect personal information from you in a number of ways to operate and improve the Site. This includes information you provide directly, information collected automatically through cookies and analytics tools, and data from third-party services integrated into our WordPress site.

What Personal Information We Collect

Information You Provide Directly

• Contact details such as your name, email address, and phone number if you contact us via forms or email
• Content you submit, such as enquiries, comments, or form responses
• Account information, if applicable (username, password, preferences)
• Newsletter subscription data, including your email address and consent details

Information Collected Automatically (Usage Data)

We use tools such as Google Site Kit (Google Analytics and Search Console) and Hotjar to collect technical data and understand how users interact with the Site. This may include:

• IP address
• Browser type and version
• Device identifiers
• Pages viewed and time spent
• Referral URLs
• Clicks and scrolls (via Hotjar)
• Error reports and performance data

Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and performance. These may be set by us or third parties (e.g. Google, Hotjar). See the Cookies section below for more information.

Information from Third Parties

We may receive limited personal data from plugins, services, or providers that support our WordPress infrastructure, such as:

• Analytics data from Google
• Behavioural insights from Hotjar
• Data shared via embedded services (e.g. embedded videos, maps)
• Third-party plugins (e.g. for forms, spam filtering, security)

How We Use Your Personal Information

• To Provide the Services
  Respond to your enquiries, improve site content and performance, maintain and secure the website, and send notifications or updates if you have subscribed.
• Analytics and Site Performance
  Monitor usage via Google Site Kit, record behaviour via Hotjar, assess content performance, and diagnose issues.
• Marketing and Communications
  If you subscribe to our mailing list or consent to marketing, we may send updates. You can opt out at any time.
• Legal and Security Purposes
  Protect the site, comply with legal obligations, and enforce policies.

Cookies

We use cookies to help run and improve the Site. These include:

• Necessary cookies: essential for functionality (e.g. WordPress session cookies)
• Analytics cookies: from Google Analytics and Hotjar
• Performance cookies: to track site performance
• Third-party cookies: set by embedded services (e.g. YouTube, Google Maps)

You can manage cookies via your browser settings. Blocking cookies may affect your experience.

We honour the Global Privacy Control (GPC) signal, treating it as an opt-out request where applicable.

How We Disclose Personal Information

We may share your information with:

• Service providers (hosting, analytics, security, forms)
• Analytics providers (Google Analytics, Hotjar)
• Legal authorities, if required
• Marketing providers, if you have opted in

We do not sell your personal data. We do not use or disclose sensitive data without consent.

Third Party Websites and Plugins

The Site may include links or embed features from third parties. These have their own privacy policies. We are not responsible for their practices and recommend reviewing their policies before interacting.

Children’s Data

Our Services are not intended for children under the age of 16. We do not knowingly collect data from them. If you believe we have, please contact us for deletion.

Security and Data Retention

We take reasonable steps to secure your information, including secure servers and plugin security features. No internet method is entirely secure.

We retain data only as long as necessary to provide the Services, meet legal obligations, and resolve disputes.

Your Rights

Depending on your jurisdiction (e.g. UK or EEA), you may have the right to:

• Access your data
• Rectify inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details below. We may need to verify your identity.

International Users

Your data may be processed outside your country. Where applicable, we use Standard Contractual Clauses or other safeguards to protect it in line with European standards.

Contact

If you have questions or wish to exercise your rights, please contact us:

Email: sales@claudelyons.com
Postal Address: Allendale Group, Pindar Road, Hoddesdon, EN11 0BZ

Data Controller: Allendale Group Ltd.